Frequently Asked Questions
Everything you need to know about shopping with Easy Music Center.
What is the typical shipping time for musical instruments?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days depending on your location. We use specialized packaging to ensure your instruments arrive safely and in perfect tune.
Do you offer a warranty on electronic equipment and instruments?
Yes, all new products come with a minimum one-year manufacturer's warranty. Easy Music Center also offers an optional extended protection plan for accidental damage and technical support.
Can I return an instrument if I am not satisfied with the sound?
We offer a 30-day satisfaction guarantee. If you aren't happy with your purchase, you can return it for a full refund or exchange, provided it is in original condition. Please note that items like reeds, mouthpieces, and in-ear monitors are non-returnable for hygiene reasons.
Are instruments set up and inspected before they are shipped?
Absolutely. Every guitar, bass, and orchestral instrument undergoes a multi-point inspection and professional setup by our in-house technicians to ensure it is play-ready the moment it arrives at your door.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm so you can play now and pay later.
Do you ship internationally?
Yes, we ship to over 50 countries. International shipping rates and duties are calculated at checkout based on the destination and the weight of the equipment.